Return & Refund Policy

Last updated: August 17, 2026

At Fox Chair, a part of Ghazal Enterprise, we strive to provide high-quality seating solutions and ensure that every product reaches you in proper condition.

Please read this Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns only in cases where the product is:

• Damaged during transit
• Defective or has a manufacturing defect
• Incorrect product delivered
• Significantly different from the product description or specifications shown on our website

To be eligible for a return, the product must be unused and in its original condition, packaging, accessories, manuals, and other included materials must be retained.

2. Return Request Period

You must contact us within 48 hours of receiving the product if the product arrives damaged, defective, incorrect, or materially different from what was ordered.

For transit damage, customers should take clear photographs/videos of the package and product immediately after delivery and share them with our support team.

Requests submitted after the applicable period may not be accepted.

3. Products That Cannot Be Returned

Returns may not be accepted for:

• Products damaged due to misuse, accidents, improper installation, or negligence
• Products showing signs of unauthorized modification or repair
• Products damaged after delivery due to normal wear and tear
• Products returned without original packaging or essential accessories
• Products damaged due to incorrect assembly or handling by the customer
• Products that have been used in a manner inconsistent with the product instructions

4. How to Request a Return

To request a return, contact us with:

• Order number
• Customer name
• Phone number
• Reason for return
• Photos/videos of the product and packaging
• Any other information reasonably required to assess the issue

Contact:
Phone: +91 94282 23773

Address:
Dolphin Industrial Estate, 4/A, Pratap Nagar, Danteshwar, Vadodara, Gujarat 390004

Our team will review the request and inform you whether the return is approved.

Please do not ship a product back to us without receiving return instructions from our team.

5. Return Shipping

If the return is approved because the product was delivered damaged, defective, incorrect, or materially different from what was ordered, we will provide appropriate instructions regarding the return.

Where a return is approved for reasons attributable to the customer, any applicable return shipping or handling costs may be the customer's responsibility.

6. Inspection

Once the returned product is received, it may be inspected to verify the reported issue.

Approval of a return does not automatically guarantee a refund. The final resolution will depend on the condition of the product and the circumstances of the return.

7. Refunds

If your return is approved for a refund, the refund will generally be processed after the returned product has been received and inspected.

The refund will be issued to the original payment method, wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund for products that are damaged, defective, or incorrectly delivered.

Replacement availability will depend on product availability.

If the same product is unavailable, we may discuss an alternative resolution with you.

9. Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed, dispatched, or otherwise entered into fulfillment.

If a cancellation is accepted, any eligible refund will be processed to the original payment method.

10. Delivery Damage

Please inspect your package when it is delivered.

If you notice visible damage to the package, product, or packaging, please take photographs/videos and contact us as soon as possible.

This documentation may be required to process a damage claim.

11. Refunds for Incorrect or Defective Products

If we confirm that you received an incorrect or defective product, we will work with you to provide an appropriate remedy, which may include:

• Replacement
• Repair, where applicable
• Refund
• Another mutually agreed resolution

The appropriate remedy will depend on the nature of the issue and applicable law.

12. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact us:

Fox Chair — A part of Ghazal Enterprise

Phone: +91 94282 23773

Address:
Dolphin Industrial Estate, 4/A, Pratap Nagar, Danteshwar, Vadodara, Gujarat 390004