Shipping policy

At Fox Chair, a part of Ghazal Enterprise, we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within 2–5 business days, depending on product availability and order requirements.

Orders may take additional time during weekends, public holidays, sales, or periods of high demand.

2. Delivery

Delivery timelines may vary depending on your location, product availability, courier partner and other logistical factors.

The estimated delivery time will depend on the delivery address provided at checkout.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, product type and applicable logistics costs.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Building number
Street/Area
City
State
PIN code
Contact phone number

Fox Chair / Ghazal Enterprise will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

5. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may sometimes be delayed due to circumstances beyond our control, including:

Courier or logistics delays
Weather conditions
Natural events
Transportation issues
Public holidays
Regional restrictions
High order volumes
Other unforeseen circumstances

If there is a significant delay with your order, please contact us and we will assist you in checking the delivery status.

6. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

We may request photographs or videos of the package and product to help us investigate the issue.

Any replacement or refund will be handled according to our Return and Refund Policy.

7. Wrong or Missing Product

If you receive an incorrect or incomplete product, please contact us at the earliest possible opportunity with your order details and relevant photographs/videos.

After verification, we will provide an appropriate resolution in accordance with our applicable policies.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered order.

Customers should ensure that someone is available at the provided delivery address to receive the order.

If an order is returned because of an incorrect address, repeated failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-delivery, where applicable.